FAQ

Frequently Asked Questions

 

I cannot find my van on the website?

We buy almost all makes and models, however, there are some makes and models we do not have on our database. Whilst we constantly strive to increase the range of vans we will buy, if your van is not on the website we would ask you give us a call or send an e-mail to enquiries@wewillbuyyourvan.com and we will endeavour to make you an offer on as many vans as is possible. Please do not choose the nearest thing to your van in an attempt to obtain a price.

I do not have a V5 registration document?

For us to van your bike, we do need your original V5 document presently in your name. If you do not have one you can obtain a new document by filling in form V62 which you can download from the DVLA or pick up from any Post Office. The completed form and appropriate fee should be sent to DVLA, Swansea, SA99 1AR. A new document will then be issued to you in about 3 - 4 weeks. Until you have this we cannot proceed with the transaction. You will be required to revalue your van at this time.

What happens if I inaccurately describe my van?

If your online appraisal does not match our collection driver's appraisal, we will reduce the purchase price accordingly. This will either be deducted from the balance that we transfer into your bank account or if you have opted for a cheque on collection we will ask you to pay via a credit or debit card. We will be accurate and fair.

A cancellation charge of £50 + VAT, will be payable for all non-collections. If at the point of collection it is discovered that the vehicle is not entirely as described in the assessment form, and an amended price cannot be agreed by both parties, this charge becomes payable immediately.

Will you collect my van for free?

Yes. We will endeavour to collect your bike at your convenience free of charge from anywhere within mainland England, Scotland or Wales.

Can I deliver the van to you?

Yes. If you deliver your van to us in Leeds we will give you some Marks and Spencers vouchers

Will you buy an import?

Yes we will buy imported bikes. For all imports contact us at enquiries@wewillbuyyourvan.com

How and when will I receive my money?

The fastest, easiest and most secure way to pay you is through an electronic transfer from our account to yours. There is no charge for this service and in most cases we make the transfer whilst the collection driver is at your collection address. You will receive an email from hsbc confirming that payment has left our account and has been sent to your bank. If you would prefer to receive a cheque from us you will have the opportunity to tell us when we contact you. Please note that if you do choose to receive a cheque, you must ensure that you have a debit or credit card available on collection just in case you have missed some damage when entering your bike details.

Will you pay cash for my van?

Yes, with prior arrangement cash is available for payment on all vans.

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